My name is Felicia Barbera. As a Senior Customer Success Manager (CSM), my focus for this training is mostly post-sales on NRR, and Cross-sell/Up-sell. I'm excited to join ascender and look forward to working with my account teams to excel in the way we consistently prove that we understand our customer's business and articulate the value and differentiation of our solutions in a way that rings true with our customers.

I look forward to learning new things and discovering more about the people I work with.

We covered things like writing better prompts, specific details to add, how you can layer AI into the strategic parts of your roles, and more!

Here is a link to the presentation deck.

Here is a link to the sample Generative AI Prompts from Matt.

The folks on the call also brought some incredible knowledge! @Dawn Collins shared

"Being able to effective negotiate also helps to build trust in the sales cycle."

An excellent quote! Tim added that, "Trust is built on reliability."

Tim also shared a few resources that you can check out on the topic and we're extending an invitation to Part 2 of this conversation which continues on August 18, 2023 at 11 am Eastern.

Some resources:

• Busting the Myths of Sales Negotiation
• Overcoming Sales Challenges: A Buyer Focus on Seller Deficit Disorder

And of course, the recording!

Let us know what you do to build Champions in the comments!

Included below in this recap from Ascender is the video recap, an Ascender Resource created just for you, and a link to an article that we referenced in the workshop.

The video:

This Ascender Resource is a one-pager with some links to articles included about multi-threading deals. You can use it to help create a baseline for asking questions and mapping out "the house" of your potential future partners and clients.

Tim also mentioned the Seller Deficit Disorder and wanted us to link out to this article on Ascender.